We offer:

• Free shipping within the United States (3-5 business days)

Important:

• Please ensure your email address is correct at checkout to receive shipping updates.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier’s website. Please be patient as there may be delays in the carrier updates. Rest assured, your item will get to you safe and secure.

Our return policy states that all sales are final. Be sure to choose the right size before placing an order. We do not accept returns unless the product is defective or damaged. If you receive a defective item, please contact us at nekomama.apparel@gmail.com within 7 days of receiving your order. We will require photographic evidence of the defect and will assess the situation on a case-by-case basis.

We offer a wide range of sizes to accommodate all body types. Each product listing should have a fit reference and size guide to help you find the perfect fit. Please account for 1-3cm allowance.

Cold wash only.

Wash inside out.

Do not tumble dry.

Use mild detergent to avoid damaging the fabric or color.

Wash with similar colors to prevent color bleeding or fading.

Do not use bleach or fabric softener.

Iron on low heat if necessary, but do not iron directly on puff prints.

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If you are having any issues with your order, you may reach out to us at nekomama.apparel@gmail.com.